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Overlook of GrandEase reception Meeting Room Sales Office GITEX in The United Arab Emirates GITEX in The United Arab Emirates Afria Com 2016 in South Africa Cape Town Exhibition picture
CUSTOMER SATISFACTION and SALES SERVICE
The quality and security of products are a priority for GRAND EASE. This is how our group guarantees the costomer focus and customer satisfaction and is actively involved in the fight against counterfeiting.
ENSURE CUSTOMERS HAVE PLEASURE SERVICE EXPERIENCE AND SATISFIED
Customer satisfaction tracking provides essential data to improve products and services, and to gain awareness of customer needs. Therefore, ensuring before-and-after sales service is one of GRAND EASE'S priority values.
Our group has been boosting its good reputation as a great supplier by handling of customer complaints, delivering before the deadlines its customers expects, and constantly improving customer relations.
Thank you for choosing and supporting our products !
To ensure products quality, the clear responsibility of buyer and seller, and the product safety, we make the following promise :
First, by principle the products are manufactured by customer's technical spec. After the customer commits the product sample, we formally offer products, ensure the steady and gradually increasing quality.
Second, the supplier provides the copy of the technical spec of the products with official seal stamped to the buyer.The supplier ensures that the products comply with the official quality standard and is responsible for product qualiyy, if necessary provide the necessary quality information.
Third, the storage and safekeeping condition is indicated on the product package, to ensure the product quality the buyer has to strictly follow it, or is responsible for the caused quality problem.
Customer complains due to product quality problems, we GRAND EASE will actively cooperate to properly resolve it. If it is indeed the responsibility of our factory, we shall bear full responsibility and expense.